Questions & Answers About Our Home /
Office Cleaning & Window Washing Services
Q: What cities are in your service area?
A: We are a locally owned full-service cleaning and window washing
company based in Grand Rapids, Michigan. We service homes and business
clients throughout West Michigan in these Michigan cities: Ada,
Allendale, Byron Center, Caledonia, Coopersville, East Grand Rapids,
Fruitport, Grand Haven, Grand Rapids, Grandville, Holland, Hudsonville,
Jenison, Kentwood, Muskegon, Rockford, Sparta, Spring Lake, Walker,
Wyoming, Zeeland, and all MI cities in between the above list.
Q: What is your cancellation policy?
A: We will accept cancellations or rescheduled appointments 48 hours
prior to the appointment. Please understand that we book our
appointments well in advance trying to fill an appointment time with
short notice often times is not possible. This results in lost revenue
for our business.
Q: What is Window Wizards viewpoint on rain or
A: Forecasted rain is not a valid reason for rescheduling an
appointment. If rain is falling at our arrival time, we will reschedule
for the next available appointment, which will be made during our set
aside rain days we schedule to make up these unexpected situations.
Q: Do you perform a back ground check on your employees?
A: Yes. All employees are pre-screened for illegal alien status,
felonies and drugs.
Q: How do you clean windows?
A: On the initial cleaning we will use only the finest window cleaning
products. Handheld microfiber strip washers are used to agitate the dirt
and residue from the windows suspending it off of the surface. We then
squeegee the dirty water from the surface off of the glass and frame.
Detailing all four edges of every pain with a cotton surgical towel is
very important to make sure all water is removed. The interior sill and
exterior screen track is also cleaned out. The end result is a window
that looks like a diamond giving you a perfect view of your property and
an exterior that exudes a shine that is hard to miss.
Q: Do you clean window tracks?
A: This depends on you definition of a window track. During the cleaning
process everything is cleaned inside and out that is accessible with out
opening the window. The Window Well or the 1” strip that the window sets
on is included with our cleaning service. This is an extra charge for
most other companies but we consider it part of the window when we
Q: Do you clean window screens?
A: Yes, we will spray and towel dry all screens if requested. Damaged
screens will be set aside and the homeowner or business manager will be
notified before proceeding with any cleaning of a damaged screen.
Q: What kind of soap do you use?
A: We use a professional bio-degradable none caustic soap that is streak