FAQs - Cleaning Services
Commercial Janitorial / Office Cleaning Services and Window Washing Business based in Grand Rapids, Michigan servicing these West Michigan cities: Ada, Allendale, Byron Center, Caledonia, East Grand Rapids, Grand Haven, Grandville, Holland, Hudsonville, Jenison, Kentwood, Muskegon, Rockford, Sparta, Walker, Wyoming, Zeeland.

Commercial Office Cleaning Service

Licensed and bonded for complex janitorial services for businesses.  We're equipped for all clean-up needs;  From light janitorial services to floor cleaning and refinishing, to site clean-up of construction projects.

Window Washing / Cleaning

Merit Services does window washing for both commercial businesses and home residential clients.  We'll clean both sides of windows, plus commercial frame-work.

Questions & Answers About Our Home / Office Cleaning & Window Washing Services


Q: What cities are in your service area?
A: We are a locally owned full-service cleaning and window washing company based in Grand Rapids, Michigan. We service homes and business clients throughout West Michigan in these Michigan cities: Ada, Allendale, Byron Center, Caledonia, Coopersville, East Grand Rapids, Fruitport, Grand Haven, Grand Rapids, Grandville, Holland, Hudsonville, Jenison, Kentwood, Muskegon, Rockford, Sparta, Spring Lake, Walker, Wyoming, Zeeland, and all MI cities in between the above list.

Q: What is your cancellation policy?
A: We will accept cancellations or rescheduled appointments 48 hours prior to the appointment. Please understand that we book our appointments well in advance trying to fill an appointment time with short notice often times is not possible. This results in lost revenue for our business.

Q: What is Window Wizards viewpoint on rain or forecasted rain?
A: Forecasted rain is not a valid reason for rescheduling an appointment. If rain is falling at our arrival time, we will reschedule for the next available appointment, which will be made during our set aside rain days we schedule to make up these unexpected situations.

Q: Do you perform a back ground check on your employees?
A: Yes. All employees are pre-screened for illegal alien status, felonies and drugs.

Q: How do you clean windows?
A: On the initial cleaning we will use only the finest window cleaning products. Handheld microfiber strip washers are used to agitate the dirt and residue from the windows suspending it off of the surface. We then squeegee the dirty water from the surface off of the glass and frame. Detailing all four edges of every pain with a cotton surgical towel is very important to make sure all water is removed. The interior sill and exterior screen track is also cleaned out. The end result is a window that looks like a diamond giving you a perfect view of your property and an exterior that exudes a shine that is hard to miss.

Q: Do you clean window tracks?
A: This depends on you definition of a window track. During the cleaning process everything is cleaned inside and out that is accessible with out opening the window. The Window Well or the 1” strip that the window sets on is included with our cleaning service.  This is an extra charge for most other companies but we consider it part of the window when we clean.

Q: Do you clean window screens?
A:  Yes, we will spray and towel dry all screens if requested.  Damaged screens will be set aside and the homeowner or business manager will be notified before proceeding with any cleaning of a damaged screen.

Q: What kind of soap do you use?
A: We use a professional bio-degradable none caustic soap that is streak free.

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Q: Can I use ammonia or Windex on my windows?
A:  NO….Never. This will damage seals on thermal pane (Double Pane) windows and will remove window tint (film) from windows. It will also make window film bubble and turn purple.

Q: How long have you been in the business of cleaning offices and washing windows?
A: Our company was started by it’s owner who started out as a janitorial service company and expanded into window cleaning soon after graduation from Western Michigan University.  Our lead people have over 20 years experience in the window cleaning business. 

Q: What is your pricing policy and how do your prices typically compare with other window cleaning companies in the Grand Rapids Michigan area?
A: Our prices are very reasonable and are actually lower than the few comparable companies here in West Michigan. Operating a real business that pays its employee’s fairly, taxes and insurance, results with many costs that customers are not aware of.  If you find a company or individual that is significantly different in price, sirens and bells should be going off.  Make sure the person or company you hire is fully insured.  If not, and there is an accident during the cleaning at your home or business, your insurance will have to cover the loss or injury.  Be a smart consumer, use reputable and insured service companies only.  This applies to any service performed on your home or business.

Q: Can I receive a discount or for setting up a maintenance contract?
A:  Yes, we offer discounted pricing for regular route based service for businesses as well as homeowners who schedule their spring and fall cleaning in advance. Please call our office to discuss the details.

Q: Do you have business liability insurance?
A: YES….. $500,000.00 General Liability, Worker’s Compensation and Auto policies. Any legitimate company has and maintains insurance to protect themselves, their employees and customers. Don’t risk loosing everything from a single accident on your property and make sure all your service contractors show you proof of insurance at least once a year!!!

Q: What business associations are you members of?
A: The (BBB) Better Business Bureau
(AUWC) Association of United Window Cleaners
(MWCoA) Master Window Cleaners of America

Q: Do you make donations to schools?
A: Yes we do! We love the opportunity to donate to our local schools. Generally we will give gift certificates for silent auctions for various services.

Q: Do run your business out of your house?
A:  We have an office with office staff and a warehouse to run our business out of.


We are a locally owned full-service cleaning and window washing company based in Grand Rapids, Michigan. We service homes and business clients throughout West Michigan in these Michigan cities: Ada, Allendale, Byron Center, Caledonia, Coopersville, East Grand Rapids, Fruitport, Grand Haven, Grand Rapids, Grandville, Holland, Hudsonville, Jenison, Kentwood, Muskegon, Rockford, Sparta, Spring Lake, Walker, Wyoming, Zeeland, and all MI cities in between the above list.


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